Shipping Information

Please ensure your delivery address is correct at time of placing order.

You will receive an email confirmation on receipt of your order.
Orders will be  processed within 3 working days of funds being cleared. NOTE for Stripe payments, this may take up to 7 days.
An additional email notification will be provided when your order is dispatched.

Please check your Junk/Spam folder for order notification emails.

Delivery Options

Untracked:

Products are shipped using standard delivery and no tracking status is provided. We cannot accept responsibility for any lost deliveries that are shipped using standard delivery.

Tracked:

UK
Products are shipped using Signed For 1st Class and include proof of delivery requiring recipient signature.

International
Products are shipped using a tracked delivery service and a tracking number will be made available to enable you to follow the status of your order.
Your order can be tracked using the following link:
https://www.royalmail.com/track-your-item#/

Failed deliveries will only be processed on receipt of the returned parcel at our premises. A refund will be issued on the cost of the products only, and will not cover shipping costs.

Delivery Timescales

Note the following timescales are estimates only.
UK                               1 – 2 working days from confirmation of dispatch
Europe                      3 – 5 working days from confirmation of dispatch
USA                            6 – 7 working days from confirmation of dispatch
Rest Of World       6 – 7 working days from confirmation of dispatch

Returns and Cancellations

Unfortunately, we are unable to accept cancellations or product returns.

Queries

If you have any queries regarding your order, please email sales@kimfrenchfitness.com, quoting your order number.