Contact and Feedback
To provide feedback or to get in touch with our technical support team, please email support@kimfrenchfitness.com
General Terms of Use
In using the Services, you will be entitled, subject to these Terms, to access features, materials and content made available by us via the app on any device capable of hosting the app which may include mobile devices and tablet, provided that the Device meets the minimum system requirements referred to in the TECHNICAL REQUIREMENT section below.
We reserve the right to change, suspend, remove or disable access to any content or other materials on our App. In no event shall we be liable to you for the removal or disabling of such Content or other materials on the Service and/or Website.
To continually improve the app, we may need to release updates, fix bugs, and carry out general maintenance. We will endeavour to operate scheduled maintenance during periods where we anticipate low levels of online use. We will also need to be able to do emergency maintenance or suspend access to the App where required. It is always our priority to get the App back in action as soon as possible.
If you breach any of the Terms we may immediately suspend your account and your access to the App. If we reasonably believe that you have breached any of these Terms we may delete your account. If we cancel your use of the app, such cancellation shall be immediate and without notice or refund, and you must still cancel the subscription on your own device via the Apple App Store or Google Play Store to prevent any further billing.
TECHNICAL REQUIREMENTS
The Believe by Kim French app is compatible with most popular phones and tablets. You must install the app on a compatible device running one of the following operating systems:
Apple iOS 13 or higher
Android OS 8.0 or higher
There are a number of devices that, despite meeting the requirements above, have compatibility issues that are out of our control - meaning that the App may not function as intended. These devices include Huawei and Xiaomi devices.
To be able to use the App you will require an internet connection. We cannot take responsibility for slow internet, lack of 4G/5G or connection outages.
It is your responsibility to ensure that you are able to comply with any technical requirements that must be met for you to access the app. We accept no responsibility for any lack of functionality of the App due to your equipment (including, but not limited to, your phone, internet connection (Wi-fi), mobile data, operating system or settings and software.
Our apps are designed for use on Apple and Android devices, and can be purchased through the Apple App Store and Google Play Store respectively.
Subscriptions and Payment
There are 3 terms of subscription available through the app, as auto-renewable In App Purchases.
Monthly (with 7 day free trial) - £13.99
3 monthly - £34.99
Yearly - £99.99
You agree that all sales by us to you of subscriptions are final and that we will not refund any transaction once it has been made. We are unable to offer refunds for accidental purchases, unused subscriptions or medical conditions.
Subscriptions will renew automatically through the payment method used to purchase the subscription, unless you cancel the subscription 48 hours or more before your billing rollover date. The renewed subscription will last for a period equal to the original term.
We may change the pricing for the subscriptions offered through the App at any time.
Offers, Trials and Discounts
We may offer discounts or free trials related to the purchase of the App. All offers and trials will be subject to their respective eligibility criteria and will only be granted at our discretion. Free Trials and Offers will roll over into a fully paid subscription if it is not cancelled no less than 24 hours before the billing rollover date.
If we suspend or terminate your account in accordance with these terms you may lose the remainder of any subscription remaining and we will not compensate you for this loss or make any refund to you.
Termination and Cancellation
You must cancel at least 24 hours before your billing rollover date to prevent an unwanted charge. Terminated subscriptions will not be refunded, even if you have remaining lengths on your subscription.
We are unable to cancel your subscription for you, and this will need to be completed through the App Store you used to purchase the subscription.
See below on how to cancel your subscription.
To cancel your subscription on an Apple Device;
To cancel your subscription on an Android Device;
If you pay through Paypal or another Third Party payment provider, please consult their documentation on how to cancel a recurring payment. We will never store your bank details or card information.
Refund Policy
We do not offer refunds or credits for unused Subscription periods, accidental purchases, medical conditions, or any similar reason or event.
The Believe by Kim French app may be likely to present technical issues which relate to your device and operating software, or other applications you have installed which can interfere with the Product’s performance. Issues of this nature are not necessarily the result of an oversight during the Product’s development and may therefore often be out of our control.
Nonetheless, We will always try to rectify these issues in a timely manner to ensure the app’s optimum performance for all customers. If we are actively trying to resolve these technical issues, and these issues are not detrimental to the overall usage of the app, experiencing them will not constitute grounds for a refund.
Physical Products
The Terms cover the use of the Believe by Kim French app, and related website
We are not responsible for the purchase, dispatch, delivery or return of any physical products. Please contact the support@kimfrenchfitness.com in regards to any physical products purchased through the app.
Prices, descriptions or availability of the Product is outlined in the App stores.
Liability and Indemnification
You hereby waive, release, covenant not to claim, and discharge us from any and all claims arising out of your participation in any of the fitness content on the Believe by Kim French app. If you are between the ages of 16 and 18, you agree that your legal guardian has reviewed and agreed to the Medical Disclaimer.
The Believe by Kim French app offers access to fitness content, and users can participate in on-demand video classes as well as how-to guides for individual exercises relating to your form. The content of our App is not intended to replace or be a substitute for professional medical advice diagnosis or treatment. All content of our App has been created for information purposes only.
If you have any concerns or questions regarding your health you should always contact your doctor. If you experience dizziness, pain, feeling faint or shortness of breath at any time you must stop physical activity immediately and consult your doctor before resuming. We strongly recommend consulting a doctor before commencing any fitness programmes.
The Believe by Kim French app is not intended to be a substitute for professional or medical diagnosis and treatment. The content of the app is for education and entertainment purposes only. You agree that by participating in any of the activities instructed in the app, there exists a possibility of physical injury. If you engage in these exercises, you agree to do so at your own risk.
Subject to any rights granted by UK Consumer Law, you agree to discharge Believe by Kim French app of all liability for any and all claims and causes of injury including for any and all injury, loss or damage of whatsoever nature including; personal injury, data or loss of income to the extent permitted by UK law where negligent or otherwise.
If you are pregnant, post-natal or breastfeeding, please consult a doctor or medical professional before commencing a fitness regime. Our recipes are created as a guideline and should you have any allergies, intolerances or dietary restrictions, you are responsible for modifying recipes to suit your own needs.
You agree to indemnify us from any claim, liability or expense arising from an injury or health problem that may arise from the use of our App.
Privacy
For more information on how we process your personal data and who we share it with, please read our Privacy Policy here
